Cookie policy
In Kind Direct Cookie Policy
Last updated August 2024
We use cookies and similar technologies across our websites (inkinddirect.org and cat.inkinddirect.org) to improve their performance and enhance your user experience.
What are cookies and how do we use them?
A cookie is a small text file which is placed on your computer or mobile device and using them is common practice on websites. When you visit one of our websites, the cookie helps your device to recognise you next time you visit. They can also be used to tailor and improve your experience.
Our cookies record things like whether you are logged in as a network partner, to make sure you have the right access on each page. They make sure your display preferences are remembered and analyse how well our website is performing.
Some cookies are essential, and do not require your consent to be used. This includes being able to access secure areas of our websites, like your account or basket to access products as a network partner.
When you visit our catalogue for the first time or after a particular interval, you will see a pop-up window asking you to confirm your cookie preferences. To review or personalise your settings an any time, you can find a “cookie settings” button at the bottom of the catalogue site, or by clicking the “Change Your Cookie Preferences” link above.
Our use of third-party cookies
We use third-party cookies including Google Analytics and Hotjar to track how our websites are used, as well as to carry out our marketing activities. This helps us to:
- Measure our websites’ effectiveness
- Improve our content and user experiences
- Make our websites more relevant to you
Google Analytics collects anonymous visitor behaviour information that helps us improve your experience on our websites. To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout.
Hotjar collects pseudonymised visitor information that helps us understand how people are visiting our websites This includes device type, screen size and country location. It also records individual user sessions to create a picture of which pages and content works best for visitors. All payment and login data is redacted, and recordings are encrypted. For more information, visit https://www.hotjar.com/.
Targeted advertising with cookies
Some cookies are used to show you relevant advertising on our website, other websites, and social media platforms. These cookies collect information about your browsing habits across the internet to help make advertising relevant to you, and to other people with similar interests. Social media cookies allow you to share content with family, friends and your network. These cookies will be set by us or by providers, such as Facebook, whose services we have added to our pages. You can turn off marketing cookies by changing your preferences. Without these cookies enabled, some services may not function properly.
Can you block cookies?
Yes, you can update your browser settings to disable cookies. If you choose to block cookies, our websites may not work as well for you and certain areas may not function properly. Cookies help you to get the most out of our websites. For guidance on managing your cookie settings, visit www.aboutcookies.org.uk.
Email marketing
Our emails and websites contain cookies to tell us whether emails are opened and verify any clicks through to links. We use this information to understand which of our emails are more interesting to users, how our campaigns perform, and the actions users took. The cookie will be deleted when you delete the email. If you do not wish for it to be downloaded, select to receive emails from us in plain text rather than HTML.
More information
For more information about how we use your personal data in general, see our Privacy Policy and Website Terms of Use.
For a full list of the cookies in use, click on the “Change your Cookie Preferences” link above, or contact us at privacy@inkinddirect.org.
We may update this notice from time to time. We advise you to review this notice periodically. The latest version will always be available on our website with a clear “last updated” date displayed.