Partner terms and conditions
Partner Terms & Conditions
Last updated May 2025
1. Partner Organisation declarations
By registering with In Kind Direct, we understand and confirm that:
- We are a constituted group or organisation set up other than for financial gain to take action for the benefit of the community.
- Orders made by our organisation will be placed, received and managed by someone over 18 years of age.
- Upon payment of the charges, title in the products passes from In Kind Direct to our organisation.
- Products received from In Kind Direct will be distributed free of charge to the people our organisation supports, used to deliver our services or, where applicable, maintain our facilities.
- All activities and interactions involving In Kind Direct will be conducted honestly, fairly and with integrity, in line with In Kind Direct’s Code of Conduct.
2. Use of products received from In Kind Direct
We agree that:
- Products will not be sold, including in charity shops, markets or online.
- Products will not be used for fundraising activities such as raffles, tombolas or e-auctions. On rare occasions where items are identified as suitable for fundraising this will be clearly marked on the catalogue.
- Products will not be used as prizes for competitions intended to promote awareness and engagement on social media, without prior agreement from In Kind Direct.
- Products given to staff or volunteers will be to meet operational needs. Only staff and volunteers who are demonstrably end-users of our work may receive products for personal use to support them to live well.
3. Additional responsibilities for organisations that share products received from In Kind Direct with other organisations/groups
If your organisation shares products from us with other organisations/groups on a regular basis, then you must agree to the following additional responsibilities. This helps to minimise the risk of any breaches to these terms and conditions, improves our ability to track the impact products have, and gives confidence to the companies that donate the products to us.
We agree to:
- Inform In Kind Direct if we pass products onto other charitable organisations/groups. We will provide a list of organisation names, postcodes and main focus areas of these organisations/groups to In Kind Direct, and respond to requests for updates to this list twice a year.
- Explain the restrictions for using and distributing products from In Kind Direct to these organisations/groups to ensure shared products are used or distributed in accordance with these terms and conditions.
- Encourage these organisations/groups to register in their own right with In Kind Direct via inkinddirect.org/register so they have direct responsibility for using and distributing products in ways that meet these terms and conditions, and can access the full range of products and discounts.
4. Additional responsibilities of Partner Organisations receiving products Into Northern Ireland
- We will register for an EORI number, starting with ‘XI’, and provide this to In Kind Direct in advance (e.g. via info@inkinddirect.org) or when we place an order. We understand products will not be able to enter Northern Ireland without this.
- We will not onwards share products we receive into Northern Ireland with any individual or organisation within the EU, in accordance with the Windsor Framework.
5. Additional responsibilities for organisations with membership schemes e.g. social supermarkets, community pantries, community groceries
Products can be distributed as part of a membership scheme for a small voluntary donation as long as product distribution is one aspect of a range of other services offered. Such other services might include debt support, training or counselling.
If your organisation shares products as part of a membership scheme, then we require you to agree to the following additional responsibility.
We agree that:
- Products will be available free of charge to anyone we support who cannot afford the voluntary donation.
6. Other responsibilities of Partner Organisations
- We will keep records of where products from In Kind Direct have gone or been used. We will make these records available to In Kind Direct if requested.
- We understand as part of the network and to demonstrate our shared impact, In Kind Direct will contact us around twice a year to complete a network survey online.
- In Kind Direct may also wish to get other information about how products are used by our organisation and/or visit our organisation. We will accommodate reasonable requests and understand a refusal may result in our registration being suspended until a call or visit can be arranged.
- We will provide export documentation to In Kind Direct for products we take or send overseas when requested.
- All staff and volunteers handling the products we receive from In Kind Direct will be informed of, and expected to abide by, these terms and conditions.
7. Any breaches to these terms and conditions
We understand that a breach to these terms and conditions will result in the following:
- Our registration with In Kind Direct may be suspended. For serious or repeated breaches, our account may be closed.
- Products received may be recovered by In Kind Direct at our expense.
- In Kind Direct’s charge for recovered items as part of an investigation into a breach will not be refunded to us.
- We are liable for any breach to these terms and conditions by groups/organisations we share products with, that are not registered directly with In Kind Direct.
- In Kind Direct reserves the right to use a credit balance on our account to cover reasonable administration costs.
8. How In Kind Direct will communicate with Partner Organisations
- We understand and agree that In Kind Direct will retain information we provide to deliver services under this agreement and described under In Kind Direct’s Privacy Notice . It is our responsibility to notify In Kind Direct of changes to these details. The easiest way to do this is by logging on to ‘My Account’ and annually when we renew our account.
- We understand that to help us get the most from the service, In Kind Direct has determined a legitimate interest in communicating with us, primarily by email, about their service as described under In Kind Direct’s Privacy Notice. This includes additional messages and marketing messages when we first register.
- We understand individuals can update their preferences or unsubscribe from different types of marketing communications at any time. We cannot unsubscribe from service messages e.g. order confirmation and delivery emails.
- It is our responsibility to ensure we have permission from colleagues before sharing their details, for example when adding extra users to our account.
Terms and Conditions for In Kind Direct promotions
- Please note that promotions on products are subject to change without prior notice but are typically updated at 10:00 AM
- All promotions are time limited.
- To qualify for some promotions there may be a minimum charge.
- Each promotion is subject to availability and may be changed or withdrawn by In Kind Direct at any time.
- Promotions have no cash alternative.
- Organisations entering must be registered with In Kind Direct, and accounts must be active (i.e. not lapsed for longer than a month, or suspended), to be able to benefit from a promotion.
- Some promotions may not be used in conjunction with other offers.
Bonya Partnership
For every 10 boxes of Bonya sold in stores across the UK (Infant and Follow-on), 1 box will be donated to In Kind Direct.
Currently, the products are available at Tesco and Sainsbury’s.
We will be working with Bonya on an ongoing basis and will review sales data quarterly to see how many donations their sales have unlocked. This means product will be available for our network in 2025.
Product will only be available in pallet deliveries through a placement model and won’t be on our standard catalogue. We are aware of interested charities through our network surveys and will review on a case-by-case basis once we have more oversight of the donations unlocked each quarter.
Through the partnership and with the support of shoppers across the UK, our joint aim is to unlock one million feeds for families in need.
For more information about our partnership please visit our web page.
For more information on Bonya products and FAQ please visit https://bonya.com/ or email enquiries@bonya.com
IMPORTANT NOTICE: Breastfeeding is best. Follow-on milk is for age 6 month+ as part of a mixed diet. Speak to a medical professional.
Oodie X In Kind Direct Competition – 1 – 5 December 2025
- Competition will be running from 1 – 5 December 2025 on In Kind Direct’s Instagram page.
- Valid entry into the Instagram competition will include a like, a follow, a comment on the competition post and share to your story.
- Entry to the competition will only be valid if the participating organisation is an existing member of our charitable network.
- Winners will be chosen at random and must not have won a competition before.
- The winner will be notified via email within five days of competition closing.
- The prize must be used by the organisation or given to a service user of the organisation.
- We will ask the winning organisations to share images with us to celebrate the competition which will be shared by In Kind Direct and The Oodie via social media platforms.
- We store and use images provided for up to 2 years from the point they are submitted. We will use these images for marketing and reporting purposes in addition to posting on Instagram to congratulate the winners.
- Consent must be ensured by any subjects within the image before providing to In Kind Direct.
Consent can be revoked at any time by notifying In Kind Direct - Warm Welcome Spaces are eligible to enter and must also be accepted to In Kind Direct’s network to win.